loyalty | LS:N Global

News

Tesco Clubcard marks 30 years with nostalgic campaign

Tesco is celebrating three decades of its Clubcard loyalty scheme with a campaign that blends nostalgia with a reminder of its ongoing value.

News

Selfridges Unlocked now rewards shoppers for spending time in-store

Selfridges has launched an updated version of Selfridges Unlocked, a membership programme that now rewards customers for both spending and time spe...

Fashion : Retail : Luxury

Macro Trends

Future Forecast 2025: Retail

As consumers navigate the value contradiction during a cost of living crisis, retailers in 2025 are embracing a renewed sense of in-store wonder wh...

Retail : Pop-culture & Media : Sustainability

Big Ideas

Brand Innovation Debrief: Represent

From Horwich to Hollywood, British luxury menswear brand Represent is on a mission to redefine the menswear category through community, culture and...

Fashion : Menswear : Retail

News

Game-Changers: Converting supporters into stakeholders

Join us online on 10 September 2024 from 2:00pm to 3:00pm BST for our Sports and Leisure Futures 2024–2025 members-only online event. RSVP now.

Sport : Leisure : Fandom

News

Surge in cyberattacks targeting airline miles and hotel points

According to security experts, hackers are increasingly targeting airline and hotel loyalty accounts, seizing millions of dollars in rewards.

Technology : Travel & Hospitality : Retail

Big Ideas

Modern Burglary

The cost of living crisis, surging inflation rates and a hacker mindset are turning theft into the next big retail turmoil.

Data Security : Retail Crime : Security

Markets

Redefining Travel Loyalty

Airlines and hotels are shifting their loyalty strategies, embracing flexibility, personalisation and gamification to stay relevant to next-generat...

Travel : Loyalty : Airlines

News

Wow Bao and Flaunt bring loyalty programme to Roblox

Wow Bao, the renowned fast-casual Asian street food concept, has embarked on a journey into the metaverse by partnering with Flaunt to pioneer the ...

Retail : Technology : Gaming

Big Ideas

NRF 2024 Retail’s Big Show: Community, Luxury and Loyalty

At the biggest retail conference in the US, all eyes were on experiential retail, the evolution of the luxury consumer and the critical role of loy...

Retail : Events : Luxury

Micro Trends

Future Forecast 2024: Travel & Hospitality

2023 was a remarkable year for travel. The post-pandemic ‘revenge travel’ phenomenon shot to new heights as global travellers spent unprecedented a...

Travel : Hospitality : Luxury

Big Ideas

World Retail Congress 2023: Resilient Retail Futures

World Retail Congress 2023 in Barcelona explored how innovators are embracing purpose, transformation and resilience in the aftershock of global cr...

Technology : Retail : Sustainability

News

Sweetgreen launches a £8 monthly loyalty programme

US fast casual salad restaurant Sweetgreen has launched a paid loyalty programme that will offer its customers discounts and access to salad-themed...

Retail : Food & Drink : Society

Viewpoints

Transforming Brand Loyalty

Ross Basri, co-founder of Uptop, explains how non-fungible tokens (NFTs) could transcend fluctuating popularity to create value-driven loyalty netw...

Retail : Technology : Society

News

Starbucks launches accessible Web3 community

As it looks to level up digital engagement and develop its loyalty programme, the coffee chain is launching a Web3 experience for its Starbucks Rew...

Media And Entertainment : Technology : Food

Markets

Inflationary Loyalty Market

As inflation increasingly affects customer spending power, brands are having to innovate and develop new strategies to boost loyalty.

Retail : Finance : Society

News

Stat: Premium loyalty programmes attract Gen Z

In the US, consumer buying habits are changing as more people embrace loyalty programmes.

Youth : Retail : Finance

Micro Trends

Membership Retail

A wave of apparel brands are shunning mass selling in favour of membership models, in turn reducing product waste and cultivating stronger communit...

Retail : Memberships : Loyalty

Viewpoints

Can the foodverse secure restaurants’ future?

Supreet Raju, co-founder of OneRare, unpacks the potential that Web3 can offer food brands, chefs and the public by bridging digital and real-life ...

Food : Metaverse : Marketing

Big Ideas

Why post-pandemic travel needs a loyalty upgrade

The travel industry has been reset. With a post-vaccine boom on the horizon, it’s time for travel and hospitality brands to upgrade outdated loyalt...

Travel : Hospitality : Tourism

Micro Trends

Offset Sellers

Amid accelerating e-commerce, new services are helping retailers to make carbon offsetting a more accessible and convenient part of the purchasing ...

Retail : Sustainability : Carbon Offsets

News

A crypto campaign to boost US dog adoptions

Pet wellness brand Finn has launched #AdoptaDogecoin – a campaign rewarding people who adopt a dog with a cryptocurrency investment.

FinTech : Pet : High-End Pets Market

News

Stat: Purpose-driven brands are most memorable among consumers

Companies who show a strong sense of purpose are most likely to have a memorable impact on consumers, with people increasingly making purchases tha...

Branding : Marketing : Purpose

News

Fenty Beauty builds hype with China’s HEYTEA

Rihanna's make-up brand is turning to the food industry to promote its latest range of blushers.

Beauty : Make-up : Tea

News

Stat: Brand disloyalty is growing

When it comes to brand loyalty, consumers are proving to be increasingly fickle. New data from Nielsen shows that only 8% of consumers are committe...

Branding : Loyalty : Retail